At Pravio, we deliver across India and offer international shipping to 200+ countries worldwide.

Within India

• Free shipping is available on all orders within India, with no minimum order value, unless otherwise specified on the product or checkout page.
• Cash on Delivery (COD) may be available for selected locations and pin codes within India, subject to eligibility and applicable order-value limits.
• Delivery timelines may vary depending on the product, availability, destination, and selected size.

International Orders

We offer international shipping to 200+ countries worldwide.

• Shipping charges vary depending on the destination country, order value, shipping method, and package details.
• Applicable shipping charges will be displayed during checkout or communicated before order confirmation.
• Express shipping may be available for selected destinations at an additional charge.

Custom Duties, GST and Other Taxes — India

Prices displayed on the Pravio website for customers in India include applicable taxes where required by applicable law.

Customers within India will not ordinarily be required to pay additional customs or import duties on domestic orders.

Important: Pravio or its authorized delivery partners will not ask customers to make payments through unknown links, personal bank accounts, or unofficial payment channels for GST, VAT, customs, or other charges.

Please do not click on suspicious links or respond to emails, SMS, WhatsApp messages, or other communications requesting payment unless the request can be verified through Pravio’s official customer-support channels.

Customs & Import Duties — International Orders

International orders are shipped from India to the shipping address provided by the customer using available international courier and logistics partners.

Depending on the destination country, international shipments may be subject to:

• Import duties
• Customs fees
• Local taxes
• Clearance charges
• Other charges imposed by the destination country’s authorities

These charges are determined by the customs regulations of the destination country and are not controlled by Pravio.

Where applicable, the customer is responsible for paying any customs duties, import taxes, or other charges imposed by the destination country.

The exact amount of customs or import charges cannot always be calculated in advance because these charges depend on local regulations, product classification, order value, and other factors.

Order Confirmation

Once your order has been successfully placed, an order confirmation message will appear on the website and a confirmation email may be sent to the email address provided during checkout.

If there are any issues with processing your order, our customer-support team may contact you using the contact information provided at checkout.

For Made-to-Order (MTO) products, additional updates may be provided depending on the production stage and order status.

Order Shipment

Once your order has been dispatched, you will receive a shipping confirmation through the contact details provided during checkout, where applicable.

The shipping confirmation may include:

• Courier partner name
• Tracking number / AWB number
• Shipment details
• Tracking information

You can use the tracking number on the courier partner’s official website or tracking system to check the status of your shipment.

Order Delivery

The estimated delivery timeline for each product is mentioned on the respective product page or communicated during the ordering process.

Delivery timelines may vary depending on whether the product is:

• Ready to Ship (RTS)
• Made to Order (MTO)
• Customized
• Subject to additional production requirements

We recommend reviewing the estimated delivery timeline before completing your purchase.

Delivery to remote, rural, or difficult-to-reach locations may require additional time.

Please note that the estimated delivery date may also vary depending on the size selected, product availability, customization requirements, and production status.

Certain sizes or specifications may be processed as Made-to-Order (MTO) depending on stock availability and product requirements.

Change in Shipping Address

If you notice an error in the shipping address provided during checkout or need to change your delivery address, please contact our customer-support team as soon as possible and preferably within 24 hours of placing your order.

Once an order has been dispatched, we may be unable to change the shipping address or redirect the shipment.

Pravio cannot guarantee an address change after dispatch, and any additional charges arising from an incorrect address may be the customer’s responsibility.

Product Insurance & Transit Damage

Where applicable, shipments may be covered by transit insurance provided by the courier or logistics partner.

If your package arrives visibly damaged, opened, tampered with, or in an unusual condition, please:

1. Take photographs or videos of the package before opening it, where possible.
2. Record the condition of the packaging and product.
3. Contact Pravio customer support as soon as possible.
4. Provide your order number along with the relevant photographs or videos.

Claims relating to transit damage may be subject to the terms and conditions of the applicable courier or insurance provider.

Incorrect or Incomplete Address

Please ensure that your shipping address, postal code, contact number, and other delivery details are accurate before placing your order.

If an address is incorrect, incomplete, unclear, or unreachable, the shipment may be:

• Held at the courier’s delivery facility
• Delayed
• Returned to Pravio
• Subject to additional shipping or re-delivery charges

Any additional costs resulting from an incorrect or incomplete address may be the customer’s responsibility.

International Shipping

Pravio offers express worldwide shipping across 200+ countries, subject to destination availability and applicable courier restrictions.

International shipping availability and charges may vary depending on the destination, order value, product, package size, and shipping method.

Standard Shipping

The applicable standard shipping charge will be calculated based on the destination and order details and displayed during checkout wherever available.

Express Shipping

Express shipping may be available for selected destinations and may incur an additional charge depending on the destination, order value, package dimensions, and courier service.

Customs & Taxes

Customers are responsible for any applicable:

• Import duties
• Customs fees
• Local taxes
• VAT/GST
• Clearance charges
• Other government-imposed charges

Pravio does not control the customs policies of individual countries and cannot guarantee the exact amount or timing of such charges.

Shipping Partners

Pravio may use established domestic and international courier and logistics partners depending on the delivery destination, service availability, package requirements, and shipping method selected.

The courier partner assigned to an order may vary from one shipment to another.

The applicable courier or tracking details will be shared with the customer after dispatch, wherever tracking is available.

Delivery Timeline

Estimated delivery timelines are provided in good faith and may vary due to circumstances beyond Pravio’s control, including:

• Courier delays
• Weather conditions
• Public holidays
• Customs clearance
• Remote-area delivery
• Incorrect or incomplete address information
• High-volume periods
• Production delays
• Unforeseen logistical circumstances

A delivery estimate is therefore not a guaranteed delivery date unless expressly stated otherwise.

Transit Damage

In case of damage to a product while in transit, the matter may be investigated with the relevant shipping or logistics partner.

Customers should notify Pravio as soon as possible after receiving the shipment and provide supporting photographs or videos where requested.

Payment Service Providers

Online payments may be processed through authorized payment service providers such as Razorpay and other payment partners made available during checkout.

Customers should only make payments through the payment methods and checkout systems provided through the official Pravio website.

Pravio will not be responsible for payments made through unauthorized third-party links, unofficial accounts, or individuals claiming to represent Pravio.

** Pravio reserves the right to update this Shipping & Delivery Information from time to time. Any changes will be published on this page and will apply from the date of publication.